| FAQ |
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| Do i need a dedicated phone line for my Defender system? |
| No. DSC plugs into your existing phone line much like any normal telephone. If the phone jack is currently occupied, DSC incorporates a dual jack on the back so that both units may occupy the same phone jack eliminating the need for any additional ha |
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| What if I relocate? |
| Not a problem, DSC can be easily moved to a new location. And the system is expandable up to 32 Wireless Detection zones - plenty for your new big home! |
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| How does DSCe compare to other alarms? |
| DSC provides the state of the art features and benefits of a conventional monitored alarm system. DSC is an advanced and effective security system that does the job right. There are no hidden costs, no on-going service calls and costs, all at a fract |
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| What is the redundancy of the system? |
| The DSC units includes re-chargeable backup batteries. If they run low, the system notifies the user. |
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| I live in a rental house:; do i need to notify my landlord that i have an alarm? |
| Anyone who is legally allowed to enter your premises for the purpose of emergency or service should be notified that you have an alarm. DSC offers remote access of your alarm using a secret pin number included with your unit, and any remote telephone |
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| What happens if am away for a holiday and a door or window is broken? |
| When the DSC detects a burglar, the unit activates a 110-decibel siren and immediately uses your existing phone line to signal the owner or the appropriate authorities and responsible parties who can secure the premises and address the situation in y |
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| What if power is lost to my unit? |
| DSC security systems are equipped with back up battery systems. If the system loses power and switches to emergency battery power the owner will be notified. Master alarm unit batteries are rechargeable. Wireless Detection Unit batteries do not recha |
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| how do i test the alarm? |
| To test the alarm, arm the system. After one minute move in front of the system which will trigger the alarm. Do not disarm the system using your remote control until the siren begins to ring. After the siren rings, disarm the system with your remote |
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| waht if i lose my remote arm/disarm control? |
| DSC can be armed or disarmed by remote using a five digit access code using any remote telephone or cellular phone. You can purchase replacement remotes by contacting the DSC Customer Care department. If you lose your remote you can also use a secret |
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| Can a user buy more key chain remotes and wireless units to expand the system ? |
| Absolutely. At any time as you wish. |
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| Can the alarm be used while i am at home ? |
| You can use the alarm while retiring for rest at home. If you have a Wireless Detection Unit in your bedroom and additional sensors in other areas, the bedrooms or any particular unit/s can be bypassed while sleeping. This feature allows our clients |
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| How do I set the system? How complicated is the programming? |
| It is amazingly easy, with the touch of a button. Your account representative or field engineers will provide you with step by step instructions. Our dedicated customer service department is always available to answer your questions. |
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| Where Do I Install the Unit? |
| A DSC security system is can be installed anywhere that you may prefer. But we recommend that one of our trained and certified field engineers will inspect your premises and consult with you to discuss the options to provide you with the best possibl |
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| I have lots of bedrooms or office suites.how many electronic security Systems do i need? |
| Most Systems are purchased for houses, villas, apartments, small businesses and offices. They often require only the main unit for adequate protection. Clients with larger homes and businesses can expand their protection zones by purchasing additiona |
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| will thae system still work if there is a pet in the house? |
| Yes. Its possible depends on each premises and the type of pets involved in the area of protection. Some of our systems can be set to accommodate the movement of a dog or cat, and may not trigger a false alarm. Our advanced system narrows the detecti |
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| Can the DSC security system be used when the resident is home? |
| Yes. It protects the interior, but if you have added a Wireless Detection Unit in the bedroom, the unit can be easily bypassed at the push of a single button, allowing you to move about the room. However, the panic button remains active in case of th |
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| How quickly is owner notified with DSC security system? |
| Usually the security system at the premises dials out within a minute |
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| Warranty |
| 1 year replacement also parts and labor is covered too |
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| When the DSCe alarm system activates whom does it call? |
| Upon activation the system instantly phones the owner of the property using your existing telephone line. If that person is not available it will contact the next person assigned. The system will not stop calling until it is answered by an assigned p |
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| What if my child or some one accidentally triggers the alarm or panic button? |
| Immediately disarm the alarm system by using your remote control or the secret password. Also notify the concerned parties to avoid the unnecessary panic situation. |
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